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Privacy Policy
The eCARES platform is committed to protecting your personal data in compliance with Republic Act 10173, the Data Privacy Act of 2012. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding your data when you use our Platform.
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Information We Collect
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Personal Information: When you create an account or use our services, we may collect personal information such as your name, contact details, health information, and any other information you provide.
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Usage Data: We may collect data on how you interact with the Platform, including your IP address, browser type, and usage patterns.
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User Content: Any content you upload or submit to the Platform, including posts and messages, is collected.
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Purpose of Data Collection
- To provide you with educational resources and support.
- To improve the functionality and user experience of the platform.
- To comply with legal obligations and protect our legal rights.
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Data Sharing
Your personal data will only be shared with third parties as necessary to fulfill the purposes stated in this policy, such as with healthcare providers or as required by law. We ensure that any third parties receiving your data have appropriate data protection measures in place and comply with the Data Privacy Act of 2012.
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Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, it will be securely disposed of in accordance with our data retention policy.
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User Rights
In accordance with the Data Privacy Act of 2012, you have the following rights:
- The right to be informed about how your data is being processed.
- The right to access the personal data we hold about you.
- The right to correct any inaccuracies in your data.
- The right to object to certain types of data processing.
- The right to request the deletion or blocking of data that is no longer necessary.
To exercise your rights, please contact our Data Protection Officer at (+63) 927 602 1272.
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Data Breach Notification
In the event of a data breach that may affect your personal data, we will promptly notify you and the National Privacy Commission, as required by the Data Privacy Act of 2012.
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How We Use Your Information
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To Provide and Improve Services: We use your information to deliver and enhance the Platform’s features, including virtual consultations and community forums.
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To Communicate: We may use your information to send you updates, newsletters, and other communications related to your use of the Platform.
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For Research and Analysis: We may analyze usage data to improve our services and understand user needs.
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Sharing Your Information
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With Service Providers: We may share your information with third-party service providers who assist us in operating the Platform.
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For Legal Reasons: We may disclose your information if required to do so by law or in response to legal requests.
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In Case of Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
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Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.
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Your Choices
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Access and Update: You can access and update your personal information through your account settings.
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Opt-Out: You may opt-out of receiving promotional communications by following the instructions provided in those communications.
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Children's Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
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Changes to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates.
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Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@ecaressupport.com.